Frequently Asked Questions
Q. What should I do if i'm running late to my appointment?
A. Out of respect for other guests, servicing clients arriving after their appointment time will be honored at our discretion. We reserve the right to cancel or modify your services as needed to stay on time for all following appointments. Appointments will be automatically cancelled after 15 minutes and charged the cancellation fee, unless you have spoken with the front desk.
Q. What is the booking and cancellation policy?
A. We completely understand how valuable your time is and we make all attempts to accommodate guests schedules. We ask that you do the same for our stylists. We respect your time, so please respect ours! *Card information is encrypted and stored to your customer profile to be used in accordance with our cancellation policy.
For booking appointments over $100, we require a Nonrefundable $100 deposit. This will be applied to the total service cost at your appointment. Should you need to reschedule, we ask that you do so 24 hours before the appointment or the deposit will be forfeited. You can reschedule once without penalty, and your deposit will move with the appointment. After that, any rescheduling forfeits the deposit and a new deposit will need to be made before rebooking.
We will continue to require a card on file. In the case of a No Call No Show or Late Cancellation, there is a 50% Cancellation fee up to $100 of the services booked. The total of this fee will be capped at $100.
Q. Can I bring my children with me?
A. On the salon floor, we have limited space, sharp objects, and hot tools. For safety and liability reasons, we ask that you have someone with you to supervise your little ones while you are being serviced.
Q. What should I do if I am unhappy with my services?
A. We always want you to be 100% satisfied with your services and products. Product returns need to be within 2 weeks of purchase date. If you are not satisfied we ask that you contact us as soon as possible. Please contact us within 7 days from the original service date and we will schedule a reapplication no more than 2 weeks from the original service date, after this time it is a new service with additional charges. If you receive services elsewhere before contacting us about any issues, we can no longer provide a Redo for the service you received in our salon. If you decline our care and product recommendations and use nonprofessional products, we cannot further guarantee the color service. We have a No Refund Policy unless there are genuine extenuating circumstances.
Q. What are your service prices?
A. Our services are listed under the service tab with starting prices. Starting price can increase based on hair length, texture, or additional services rendered. Your stylist will quote you a price before getting started. Extension services require a complimentary consultation prior to booking the installation. All services over $100 require a card on file to complete the booking process. Multiple sessions may be required to achieve your desired results. We have the integrity & health of your hair in mind!